Payment & Refund Terms - 3A Global

These payment & refund terms outline the rules and regulations for the use of 3A Global’s Website, located at www.3aglobal.ae.

By making payment on this website we assume you accept our payment terms.

1. Payment:

1.1. Payment must be made in full before services are rendered.
1.2. We accept payment via credit card, bank transfer
1.3. We accept all major VISA and Master cards for payment.
1.4. We do not store any card details of any of the clients. We are using a secure third-party payment gateway for payment processing.

2. Refund Policy:

2.1. Our refund policy is in accordance with the services listed on our website.
2.2. Refunds will be issued according to the following policy:
    2.2.1 If the service has not been started, a full refund will be issued.
        2.2.1.1. If any PRO services have been undertaken, the company reserves the right to charge for the PRO services rendered, and only the remaining amount will be refunded.
    2.2.2 If the service has been partially completed, a prorated refund will be issued.
    2.2.3 If the service has been completed in full, no refund will be issued.
    2.2.4 If the payment is made to the free zone either by 3A Global on behalf of the client or directly by the client, the applicable refund policy will be that of the respective free zone.

2.3. The refund duration will be 7-45 working days depending on the aforementioned cases.
2.4. All refund requests must be made in writing and sent via email to pa******@******al.ae.
2.5. If you do not receive any communication from our side in 2 business days, you may write to ad***@******al.ae for further assistance.

2.6. Refunds will be done on the original mode of payment used

3. Changes in Payment Terms

3.1. The company has all the rights to change the terms and policy at any point in time without prior approval.
3.2. The updated terms and policy will be uploaded on our website and will be effective immediately.
3.3. It is the responsibility of the client to regularly review our website for any changes in the terms and policy.
3.4. By making a payment, you agree to our terms and conditions, which can be found at https://3aglobal.ae/terms-conditions/

4. Governing Law:

4.1. These payment terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
4.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.

5. Channel Partner Appointment, Continuity & No Objection Certificate (NOC) Policy

5.1. Appointment of Channel Partner
By making a payment to 3A Global Corporate Services Provider (“3A Global”) for company formation, business licensing, renewal, visa processing, or any other corporate service, or by accepting these terms during onboarding for such services, the Client expressly agrees to appoint 3A Global as its authorised Channel Partner and corporate services representative in relation to the relevant company and Free Zone, subject to the applicable rules and procedures of the respective authority.

5.2. Applicability to Existing Companies
The appointment shall also apply to existing companies that engage 3A Global for renewals, amendments, visa services, immigration services, or other corporate services after their initial incorporation, provided the Client has accepted these terms and the appointment or transfer is permitted by the relevant Free Zone Authority.

5.3. Continuity of Channel Partner Appointment
The Client acknowledges that 3A Global shall remain its appointed Channel Partner for the relevant company in accordance with the applicable Free Zone regulations and the agreed service arrangement, unless the appointment is terminated or transferred in accordance with these terms and the procedures of the relevant authority.

5.4. Request for No Objection Certificate (NOC)
Where a Client wishes to transfer its Channel Partner appointment, engage another service provider for the relevant company, or obtain an NOC from 3A Global, the Client may submit a written request. Subject to applicable law, the contractual agreement and the relevant Free Zone regulations, the following charges shall apply:

5.4.1. Companies Registered in Dubai Free Zones
The applicable NOC and Channel Partner release charges shall consist of:
– Repayment of the total cashback, rebates, discounts or financial incentives provided directly by 3A Global to the Client during the initial company formation, to the extent expressly agreed as recoverable upon Channel Partner transfer; and
– An NOC administration and Channel Partner release fee of AED 5,000 plus applicable VAT.
5.4.2. Companies Registered in Free Zones Outside Dubai
For companies registered in Free Zones located in Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, Abu Dhabi, or any other emirate outside Dubai, the charges shall consist of:
– Repayment of the total cashback, rebates, discounts or financial incentives provided directly by 3A Global during the initial company formation, to the extent expressly agreed as recoverable upon Channel Partner transfer; and
– An NOC administration and Channel Partner release fee of AED 2,500 plus applicable VAT.

5.5. Payment and Issuance of NOC
Where the above charges are lawfully payable, 3A Global shall process the NOC or Channel Partner release request following settlement of the applicable charges and any outstanding undisputed service fees. Issuance of the NOC and completion of the transfer shall remain subject to the requirements and approval of the respective Free Zone Authority.

5.6. Free Zone Regulations and Applicable Law
The Client acknowledges that Channel Partner appointments, NOC requirements, release procedures, and transfers may be governed by the rules of the respective Free Zone Authority. In the event of any conflict between these terms and mandatory applicable law or Free Zone regulations, such law or regulations shall prevail.

5.7. Client Acknowledgement
By expressly accepting these terms during onboarding or before payment, the Client confirms that it has been informed of and agrees to the Channel Partner appointment, continuity arrangements, NOC procedures, and applicable charges described in this section.

6. Contact:

6.1. If you have any questions or concerns regarding our payment terms and conditions, please do not hesitate to contact us at in**@******al.ae or +971 4 358 8908.
6.2. For refund requests, please contact pa******@******al.ae.
6.3. If you do not receive any communication from our side in 2 business days regarding your refund request, you may write to ad***@******al.ae for further assistance.

Please review our terms and conditions and refund policy carefully before making a payment. If you have any questions or concerns, please do not hesitate to contact us.